RETURN & EXCHANGE POLICY

Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days of the day they were delivered to you. 

If you selected local pickup, you will have 14 days from the date of purchase to exchange your items, or return for store credit.

You can mail back items, or you can bring them to our Calgary location at 1510 17th Ave SW, Calgary, AB T2T 0C8 (AFTER you have emailed us and received a Return Authorization email – see “How To Return An Item” below)

Due to Covid-19 regulations, we are currently unable to allow customers in the boutique. Please give us a call at 587-353-1127 if you'd like to exchange an item, or drop off an item for store credit, and we will be happy to coordinate that for you, as a curb side interaction. 

We do not offer refunds (unless item received is damaged). See drop down item below for information on damaged items.

IMPORTANT:  If your purchase was made online, you will be issued an online store credit that may only be used for future online purchases, and cannot be used in-store. Unfortunately, our brick & mortar location & our online store’s credit systems are not linked, so credits are not interchangeable. 

HOLIDAY RETURN POLICY: Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 6th with the tags attached.

You may return eligible items within 14 days of receiving them (if shipped), or 14 days from the date of purchase (if local pick-up was selected)

Items must be unworn/unwashed, with all tags attached, & footwear in the original box with all packaging.

We CANNOT take back an item that has been worn, even if it has been worn for a short amount of time. Any items that have been worn cannot be returned.


FINAL SALE items that can’t be returned include:
- All items in our “SALE” section
- Jewelry
- Hats, Toques, & Scarves
- Sunglasses
- Belts
- Towels & Blankets
- Swimwear
- Bodysuits & all intimates
- Cosmetics
- Gift Certificates
Above items are FINAL SALE, no exceptions.

All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!

Please notify us & send a picture of the damage to info@27Boutique.com within 2 days of receipt to be eligible for a refund. We will refund you, or replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item, you will NOT be refunded your shipping charges or issued a refund, and it will be sent back to you at your expense. Only when an item is 100% damaged or defective will we issue a refund.

Step #1:

Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.

Step #2:

E-mail info@27Boutique.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.

Step #3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.

Step #4:

As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with an online store credit to use towards a future purchase.

Once we have received your return back, and it has been processed, you will be emailed a store credit, which you can then use to place a new order.

If you need it faster, please email info@27boutique.com and we can assist you.

We aim to process all returns within 72 hours of your return arriving back to us.

Once we have processed your return, you will receive an email notification, with the information and store credit code to use online. Make sure to check your junk folder, just in case!

IMPORTANT: If your purchase was made online, you will be issued an online store credit that may only be used for future online purchases, and cannot be used in-store. Unfortunately our brick & mortar location & our online store’s credit systems are not linked, so credits are not interchangeable.

Please be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations or applying discounts. No exceptions.

PLEASE NOTE: We reserve the right to cancel and void or refund payment for any order at any time, & for any reason.

For direct assistance, questions, comments, or concerns please contact us at 587-353-1127 or info@27boutique.com